Terms and Conditions
Denssi — Terms & Conditions
Effective date: 01 August 2025
Company name: Denssi (denssi.com)
1. Introduction
1.1 These Terms & Conditions (the “Terms”) govern your access to and use of denssi.com, including any purchases you make via the website. They apply both to consumers (i.e. individuals acting outside their trade, business or profession; “B2C”) and to business customers (i.e. entities purchasing for business or resale; “B2B”).
1.2 By placing an order or otherwise using the site, you agree to be bound by and comply with these Terms. If you do not agree to these Terms, do not use the site or place orders.
1.3 For B2C customers, additional statutory consumer protection laws apply (e.g. in the EU, UK and UAE). Where these laws provide greater rights than these Terms, those laws shall prevail.
2. Definitions
“Goods” means the products you order from Denssi.
“Buyer” means you, the person or business ordering the Goods.
“Consumer / B2C Buyer” means a natural person purchasing for personal, non-commercial use.
“Business Customer / B2B Buyer” means legal persons or partnerships purchasing for business, resale, or non-personal use.
“Contract”, “Order” means the contract between you and Denssi for sale of Goods, under these Terms.
3. B2C Terms (Consumers)
These provisions apply if you are buying as a consumer.
3.1 Age, Eligibility & Legal Compliance
You must be of legal age in your jurisdiction to purchase Goods (e.g. 18+ or 21+, depending on product and local law).
You represent and warrant your eligibility to purchase certain Goods which may be age-restricted or otherwise regulated.
3.2 Orders, Contract Formation & Pricing
All listings of Goods are invitations to treat. The Contract is formed when we accept your Order by dispatching the Goods or otherwise confirming in writing.
Prices include VAT (or relevant sales tax) where required by law for domestic purchases. For cross-border or export orders, duties, taxes or import VAT may apply and will be handled as per our Shipping Policy.
3.3 Payments & Payment Methods
Payment must be made at or before dispatch. Accepted payment methods will be shown at checkout.
If payment is refused, invalid or otherwise fails, Denssi has the right to cancel the Order.
3.4 Delivery & Risk
Delivery times and methods are described in the Shipping Policy.
Risk of loss or damage to the Goods passes to you upon delivery. Title transfers once payment has been received in full by Denssi.
3.5 Right of Withdrawal / Returns
Under EU & UK law, consumers have a right to cancel (“withdraw”) contracts for Goods delivered within the EU/UK within 14 calendar days of receipt, unless exceptions apply (e.g. perishable goods, sealed Goods which are not suitable for return for health or hygiene reasons once unsealed, customised Goods, etc.). We will refund all payments, including standard delivery, within 14 days of receiving notice of withdrawal.
Return costs may be borne by you if clearly disclosed in advance.
For non-EU/UK jurisdictions, local statutory rights apply; returns policy will be published clearly.
3.6 Faulty, Damaged or Incorrect Goods
If Goods are faulty, damaged in transit or incorrect, contact us within 14 days of delivery with proof (e.g. photographs). We will repair, replace or refund as appropriate.
Remedies are in addition to statutory rights.
3.7 Limitation of Liability (for B2C)
To the extent permitted by law, Denssi’s liability is limited to the purchase price of the Goods.
Denssi is not liable for indirect, incidental or consequential losses (including loss of profit) except where required by law.
Certain jurisdictions (e.g. EU, UK) do not allow exclusion of certain warranties or liabilities; those statutory rights remain in force.
4. B2B Terms (Business Customers)
These provisions apply if you are purchasing as a business customer.
4.1 Contract & Order Acceptance
Orders from business customers are subject to acceptance by Denssi. Denssi may refuse or cancel any Order at our discretion.
The Contract is formed on the date Denssi issues an Order Confirmation.
4.2 Price & Payment Terms
Prices for B2B customers may differ from those published for B2C, as agreed in writing.
Payment terms (e.g. net 30, net 60) will be as agreed. If no payment terms are agreed, payment is due immediately and in full before dispatch unless agreed in writing beforehand.
All payments must be made in cleared funds.
4.3 Delivery & Risk
Delivery times quoted are estimates unless explicitly guaranteed in writing.
Risk transfers upon delivery to the carrier or on delivery to the agreed location (depending on INCOTERMS if applicable). Title transfers once full payment is received.
4.4 Warranty & Defects
Denssi warrants that Goods will, on delivery, conform to specifications agreed in writing and be free from material defects.
Business Customers must inspect Goods upon receipt and notify Denssi in writing of any defect or non-conformity within a reasonable time (no more than 7 days) or the Goods will be deemed accepted.
4.5 Liability & Indemnity (for B2B)
Except for liability for death or personal injury caused by Denssi’s negligence, or for fraud, Denssi’s total aggregate liability is limited to the amount paid for the relevant Goods.
Business Customer shall indemnify Denssi from all third-party claims arising out of your misuse of the Goods, violations of law, or breach of these Terms.
5. Intellectual Property & Use of Brand / Content
All content on denssi.com (images, logos, text, branding, trademarks) is owned or licensed by Denssi. You may not copy, reproduce, modify or publish any part without prior written consent.
If you supply images, logos or other content to Denssi (for B2B resale, etc.), you warrant that you own or have licence to use them and that they do not infringe any third-party rights.
6. Age, Health Warnings & Regulatory Compliance
Certain Goods (e.g. nicotine products) are subject to age restrictions. You must comply with all applicable laws governing sale, use, packaging, labelling, warnings and advertising in your country.
You agree to accept required warnings and labelling. Denssi provides information in compliance with law but cannot guarantee that all local regulatory approvals are met — you must ensure the Goods are lawful in your jurisdiction.
7. Privacy, Data Protection & Customer Information
We collect and process personal data in accordance with our Privacy Policy.
You agree that for order fulfilment, shipping, customs clearance etc., we may share required data (name, address, content, value) with carriers, customs authorities, and third-party service providers.
8. Termination, Cancellation & Suspensions
Denssi reserves the right to cancel any order or suspend access to the site/account if:
you breach these Terms;
ordered Goods are restricted or illegal for your jurisdiction;
payment fails or is fraudulent.
You may cancel your order before dispatch. After dispatch, cancellation may only occur under B2C statutory rights or by agreement.
9. Force Majeure
Neither party shall be liable for any failure or delay caused by events beyond reasonable control (e.g. natural disasters, war, strikes, pandemics, governmental restrictions).
If force majeure subsists for a prolonged period (e.g. more than 30 days), either party may terminate the Contract with notice.
10. Governing Law, Jurisdiction & Dispute Resolution
For B2C customers, the law of your country or state of residence may apply where required by mandatory consumer protection rules.
For B2B customers, these Terms are governed by the law of Estonia and both parties submit to the exclusive jurisdiction of the courts of that jurisdiction.
Where required (for EU / UK / UAE etc.), disputes may be resolved via statutory consumer authorities, ADR (Alternative Dispute Resolution), or online dispute resolution platforms.
11. Miscellaneous
11.1 Severability: If any provision of these Terms is held invalid or unenforceable under applicable law, such invalidity shall not affect the remainder of the Terms.
11.2 Entire Agreement: These Terms (with Shipping Policy, Privacy Policy, Returns Policy) constitute the entire agreement between you and Denssi in respect of the purchase of Goods and supersede any prior terms or agreements.
11.3 Waiver: No waiver of any breach of these Terms shall constitute a waiver of any subsequent breach.
11.4 Assignment: You may not assign your rights or obligations under these Terms without our consent. Denssi may assign or subcontract its obligations.
12. Governing Law
These Terms & Conditions shall be governed by and construed in accordance with the laws of Estonia. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Estonia.
13. Contact Information
If you have any questions or concerns relating to these Terms, please contact:
Email: support@denssi.com
Company: Suomen Elintarviketukku OU (14477237) Roseni tn 7, 10111 Tallinn